RETURNS: Merchandise may be returned for store credit (via emailed gift card code) within 30 calendar days of the date your order shipped from our warehouse. Returned items must remain unworn, unwashed, and with original tags still attached. Items that appear to be worn, have stains, pet hair, or smell of smoke, etc. will be rejected and may be returned at the customer’s expense.
FREE RETURN SHIPPING! Betsy Boo’s Boutique offers free return shipping if the item is postmarked within 10 days of the date the order was shipped from our warehouse. Contact us at CustomerService@BetsyBoos.com to receive a return label. After the 10th day, you may use the shipping label at a cost of $8.00, which will be deducted from your store credit. Or you may use your own shipping method at your own cost.
International returns are responsible for return shipping.
TO MAKE A RETURN:
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Read our return policy to ensure your return qualifies.
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Complete the return form included in your package. Click HERE to print our return form, if needed.
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Contact CustomerService@BetsyBoos.com to receive a shipping label, if needed.
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Once your package is received, please allow 7-10 business days for our Return’s Department to process your return.
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A gift card code will then be sent to the email address provided at checkout.
EXCHANGES: Due to our limited quantities per unique style we can't guarantee an exchange. However, what we will do is issue you store credit, and if the right size is available, you can use your credit to purchase that item. We are not able to "hold" merchandise.
DEFECTIVE/INCORRECT ITEMS: If you feel you have received a defective or incorrect item, notify us within 5 days of receiving by sending a photo to CustomerService@BetsyBoos.com.
SALES RACK ITEMS: All Sale Rack items are FINAL and cannot be returned.
QUESTIONS?
If you have any questions, please email CustomerService@betsyboos.com.
SEND RETURNS TO:
Betsy Boo’s Boutique
826 Eagleview Dr.
Fairfax, IA 52228
Shipping is free....yes FREE!
We ship USPS daily. All orders will ship within 48 business hours, unless otherwise stated. You will receive an email once your package is ready to ship out with tracking number and delivery information You can upgrade your order to USPS Priority Mail at checkout. We are not responsible for packages not delivered, delivered to an incorrect address, or returned to sender. Please verify that your postal address is correct at checkout.
Ordering a pre-order item? Please note that pre-orders have a delayed ship time-frames (as stated in the product description). When purchasing your payment is made immediately to ensure that you are in line to receive the item. Once ready to ship, you will receive an email with tracking info. An estimated shipping date is stated in the product description. If you are ordering other in-stock items too, all items will ship together when the pre-order is ready, unless you select priority shipping at check out. (or better yet, order your in-stock item (s) on a separate order)
Questions? Ask! CustomerService@BetsyBoos.com
Because we carry styles from a number of different vendors all merchandise tends to fit different depending on the label. We have added a "how does it run" description to each item. The general sizing is as follows:
XSmall 0
Small 2/4
Medium 6/8
Large 10/12
XL 14/16
XXL 18
XXXL 20
If you have questions...ask! CustomerService@BetsyBoos.com
